FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We specialize in high-quality shirts and mugs. Our collection features a variety of designs, from bold graphics to subtle prints, and we also offer customizable options to make your items truly unique.

2. What sizes are available for the shirts?
Our shirts are available in a range of sizes from Small to XXL. Please refer to our size chart on the product page to find the best fit for you.

3. What material are your shirts made of?
Our shirts are made from high-quality, soft cotton that’s both comfortable and durable. Some designs may also be available in blends like cotton-polyester for added comfort.

4. How do I care for my shirts and mugs?

  • Shirts: We recommend washing your shirts inside out in cold water and tumble drying on low to keep the design looking fresh.
  • Mugs: Our mugs are microwave and dishwasher safe, but hand washing is recommended to preserve the print.

5. How long does shipping take?
Shipping times vary depending on your location:

  • Domestic Orders: Typically take 5-7 business days.
  • International Orders: Usually take 10-15 business days.
  • Please note that processing time before shipping can take 2-3 business days.

7. Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

8. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 14 days of receipt. Items must be unworn, unwashed, and in their original condition. 

9. How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team at support@shirtsnmugs.shop. Include your order number and reason for return, and we’ll provide you with further instructions.

10. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

11. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible at support@shirtsnmugs.shop. We’ll do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed.

12. How can I contact customer support?
You can reach our customer support team via email at support@shirtnmugs.shop or through our contact page. We’re here to help with any questions or concerns you may have.